Freshdesk wins Cisco as Large Enterprise Customer
CHENNAI: Freshdesk, the world’s leading customer support software in the SaaS market, today announced it has signed up its 30,000th customer in just three years since launch: Cisco.
Freshdesk has tripled its customer base in the last twelve months. The rapid growth comes as a result of businesses of all sizes increasingly focusing on customer support. The platform was recently announced as a leader in the help desk software by G2 Crowd, a leading B2B marketplace.
“We’ve been using Freshdesk to manage feature requests and support for a free service at Cisco, and we’re thoroughly impressed with the desktop and mobile UI and the native apps.” said Michael Whitley, Senior Manager, Software Development Engineering at Cisco. “We love the robust ticketing features and the awesome support we get from the team.”
In addition to Cisco, Freshdesk’s growing list of customers, who are benefiting from the cloud based customer support software include Warby Parker, Verizon Wireless and Honda.
Remarking on this milestone, Girish Mathrubootham, CEO & Founder, Freshdesk said, “We are delighted to have Cisco as our customer.” He added, “When we started out around three years ago, we wanted to build software that was affordable, user-friendly and puts the focus on making customers happy. We’re glad that it’s paying off. We’ll continue to focus on helping businesses of all sizes deliver great support to their customers”
Earlier this year, the company launched its second product, Freshservice, an ITIL ready cloud-based service desk